Frequently Asked Questions

Where is eMedals located?

Our Head Office is located in Burlington, Ontario, Canada. As of 2023, we also operate an office in Vienna, Austria. Please visit our Contact page for more information.

Can I view items at the eMedals head office location?

Following COVID-19, we have removed our showroom. However, an appointment can be made to view items in our office. Please call ahead for an appointment. 

Can I view items at the eMedals Vienna Location?

Yes, we have a showroom providing clients and collectors the opportunity to view a variety of items. If there is an item you would like to see in person, please contact info@emedals with the request.

Where do eMedals items come from?

eMedals receives items from consignors all over the world. Our president, Barry, also travels throughout Europe to private collectors and auction houses to acquire high quality items which are then offered on

Does eMedals attend militaria shows?

eMedals attends the MAX, the SOS, the Guzenhausen show, in addition to a select number of other notable shows each year. Please view our event schedule in our News & Events for upcoming show dates.

Is it possible to pick up items from eMedals at a militaria show?

Yes, we are happy to hand deliver items to our clients at any show eMedals is attending. Please contact our office at least one month before the show to arrange a meeting.

What sort of items does eMedals accept for consignment?

eMedals accepts authentic militaria from all periods and parts of the world. However, we also welcome coins, silverware, and Canadiana. Please contact our office, or fill out a form on our “Sell to eMedals” page.

Can I sell my items outright to eMedals?

Yes, selling outright to eMedals is often the preferred purchase option. Please follow the steps on our form on our “Sell to eMedals” page.

How do I register to bid?

To ensure that all bidders are legitimate participants who have honest intent to bid, eMedals requires all accounts to be verified. Verification can be done in the “Account Verification” section of your account by uploading an image of a piece of ID, a scan of a recent utility bill, or information confirming a previous eMedals purchase.

Can I bid in the last few seconds of an auction?

eMedals auctions run on a soft close format. As such, each bid placed within the last two minutes of the auction will result in an additional 1 minute being added to the auction clock. 

Please be sure to update your secret maximum bid to allow the system to bid on your behalf.

What is a Buyer’s Premium?

A Buyer’s Premium is an industry standard service fee which is added to the Hammer price of each lot. eMedals Buyer’s Premium is 22%.

How long do the auctions run?

Typically, auctions run from 2 – 4 weeks. Each auction end time reflects the user’s local time.

Can I view the bid history of an item?

Yes, you can view the bid history of archived items and current auction items. Please click “Bid History” on a product’s auction page to view the bidding history that has occurred.

What is a secret max bid?

The secret max bid is the maximum amount you are willing to pay for an item. The system will bid on your behalf in $1 increments to ensure you are the high bidder until your maximum bid is reached. If another bidder has placed a max bid higher than yours, you will be outbid. You can choose to increase your maximum bid at any time, if desired. Once submitted, you cannot retract your bid. 

All eMedals bids are private and cannot be seen by other users.

Where can I see my max bid?

You can review your max bid for all running auctions in the “My Auctions” section of your account.

How do I pay for my auction win?

Congratulations, you were the high bidder on an auction lot. You can add this item to your cart in the “My Auctions” section of your account. From here, you may choose to add a COA and then continue with the checkout process.

What is your authenticity policy?

A Certificate of Authenticity (COA) is an official eMedals document stating an expert opinion and thereby ensures the period authenticity and of the lot. We offer a full return policy so long as the lot is returned to our head office in the same condition at the time of the sale.

What is a COA? How do I order one?

A Certificate of Authenticity (COA) is an official eMedals document stating an expert opinion and thereby ensures the period authenticity and of the lot. A COA may be acquired for $25 USD and can be added to an order in the cart.

What types of payments does eMedals accept?

eMedals accepts Paypal, Visa, Mastercard, eTransfer (Canada Only), Cheque, Bank Draft, and Bank Transfer.

How does eMedal’s Wantlist work?

eMedal’s Wantlist is a unique tool created by collectors, for collectors. Select categories that you are interested in on each category page to receive daily emails when a new item within that category is added to auction. You can review all of your selected categories and associated products in the “My Wantlist” section of your profile.

What shipping methods does eMedals offer?

eMedals primarily ships with Fedex. Fedex is a secure, well tracked, and efficient method of shipping with varying options to accommodate all types of parcels and locations. 

Can eMedals hold an order(s) until a ship date of my choosing?

Yes. If you have successfully won an item or are checking out with a Buy Now item, select “Hold Shipment” while in the checkout process. You can either contact our client care representatives to ship your item at a later date or select “Release Shipment” during a future checkout process to request that all of your previously held orders are shipped together.